Why The Car Service Satisfaction Survey Is So Important To Auto Manufacturers

Posted on March 6, 2018 by Text2Drive in Customer Satisfaction / CSI

We’ve all heard it. “The Survey.” It’s that seemingly harmless questionnaire that can end up losing crucial sales or even bankrupt an auto manufacturer altogether if left unattended. Don’t take this as a scare tactic; take this as reality. Whether we agree with it or not, the Customer Satisfaction Index (CSI) is crucial for all […]