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WE DRIVE AUTO DEALERSHIPS FURTHER, FASTER

Trusted Partner - Proven Performance - Auto Industry Leader

Service
Open Rate

service advocacy

72%

Increase

Response rates to our surveys increased 72% & our dealership’s CSI score improved dramatically.

Randy Bennett
COURTESY ACURA

Customer
Contact Rate

surveys completed

75%

Increase

We went from less than 10% communications using our regular methods for customer follow-up, to reaching over 75% of our customers through text!

Josh Aufencamp
WOODHOUSE AUTO FAMILY

Service
Reminder Rate

fixed-first-visit

27%

Overall

Text communications gave us our highest service reminder response rate to date!

Auto Dealership Staff
FORT WAYNE TOYOTA

TEXT2DRIVETM Video Webinar

Save your seat - Video Webinar
TEXT2DRIVE key performance indicators case study ebook

TEXT2DRIVE KEY PERFORMANCE INDICATORS

Solving The Biggest Challenges Dealerships Face While Quickly Getting Them Real Results They Can See

  • CSI Scores
  • Survey Completions
  • Lifecycle Automation
  • Declined Services
  • Appointment Reminders
  • Parts Obsolescence
  • Customer Retention
  • Video MPIs
  • Recall Notices
  • Mobile Payment
  • And More
TEXT2DRIVE Case Study
Herbert's Town & Country

Hebert's Town & Country Increased Their CSI Scores!

Written By John Frazier of Hebert's Town & Country

Service
Advocacy

service advocacy

32%

Increase

From 70.6% to 93.1%

Overall
Service Advisor

overall service advisor

27%

Increase

From 75.4% to 96%

Fixed
First Visit

fixed-first-visit

10%

Increase

From 85.6% to 94.4%

Surveys
Completed

surveys completed

208%

Increase

From 681 to 2,092

TEXT2DRIVE Case Study
Sandberg Volvo Cars

Sandberg Volvo Cars Gets A CSI Make-Over!

- David Bushnell, Service Manager, Lynwood, VA

surveys completed

CSI Score Make-Over

35.2%

Increase

From 71% to 96%

View The Full Case Study

Video Increases Service Department Revenue!

Build Trust with Transparency to Increase the Average Repair Order Total

Video
Sent

$276.64

Average

Customer Pay

Video
Not Sent

$151.84

Average

Customer Pay

Video Increased
RO’s By

$125

Average

Customer Pay

That
Resulted In An

82%

Increase

In Average Customer Pay

The FixedOps Journal Recognition

TEXT2DRIVETM RECOGNIZED IN THE FIXED OPS JOURNAL OF AUTOMOTIVE NEWS

TEXT2DRIVETM was recently recognized in the Fixed Ops Journal section of Automotive News for the impressive results Hawkinson Nissan and Sheehy Auto Stores have seen as a direct result of using the communications platform. Hawkinson Nissan did $168,000 in additional service business over seven months after texting a coupon for an oil and filter change to roughly 2,400 customers. The dealership has also experienced a 38% increase in recommended repair approvals from customers who previously declined the work. The number of customers who returned to the dealership for service the first time after getting a coupon rose, as well, by 22%. More than 1,400 dealerships use the TEXT2DRIVETM platform.

Read the Full Article in Automotive News’ Fixed Ops Journal

TEXT2DRIVE Case Study
Hawkinson Nissan

Hawkinson Nissan Generated Additional Revenue!

9 month case study, Feb-Oct 2018

Coupons
Requested

coupons requested

2,399

Coupons
Redeemed

coupons redeemed

998

Increase in RO Redemptions

increase rate

60%

Total Revenue Earned from Coupon Promo

total revenue

$168K

Texting Recall Notices Increases Revenue & Decreases Time Between Repair Orders

Yet 80% of Recalls Are Never Actually Serviced!

average total pay per dealership from all repair orders-opened

Using safety recall text messages earned an average total pay per dealership of $17,228.94 from all ROs opened from Nov 2018 through Jan 2019.

average days since customers last repair order

Safety recall text notices convert “lost soul” customers that would have never returned to the dealership’s service department.

average days to open repair orders

On average, ROs were opened 11.8 days after receipt of text message notification.

Automated Service Reminders Generate Huge Profits

Park Place Lexus of Plano, TX

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Park Place Lexus of Grapevine, TX
automation op success with video texting

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

New Country Toyota

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Mike Haggerty success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Courtesy Acura of Littleton, CO

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields CDJR Sanford success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields CDJR success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields Cadillac success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Eddy's Toyota of Wichita, KS

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Larry H Miller CDJR success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

BMW of Winter Park, FL

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Wickstrom Ford success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Automated Service Reminders Generate Huge Profits

Park Place Lexus of Plano, TX

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Park Place Lexus of Grapevine, TX

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

New Country Toyota

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Mike Haggerty success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Courtesy Acura of Littleton, CO

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields CDJR Sanford success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields CDJR success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields Cadillac success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Eddy's Toyota of Wichita, KS

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Larry H Miller CDJR success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

BMW of Winter Park, FL

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Wickstrom Ford success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

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