TEXT2DRIVE, a fixed-ops customer experience suite designed to help automotive dealers improve the customer experience, increase profitability, and raise CSI scores, today released findings of its proprietary consumer research focused on dealer service satisfaction and retention. The report looks at what technology consumers want in the dealership service lane. Research firm J.D. Power learned that […]
TEXT2DRIVE CEO Gregg C. Owen examines how what started as dealership service departments offering Text-to-Pay contactless payment to customers during COVID has evolved into Service Advisors sending multipoint inspections to customers smartphones enabling them to build trust with customers and sell more services by presenting 100% of the service recommendations 100% of the time. In […]
TEXT2DRIVE, an advanced two-way communication platform designed to help automotive dealers improve the customer experience, increase profitability and raise CSI scores, today announced T2D MPI+, a new multipoint inspection tool built in to the software platform to help dealer service departments maximize fixed-ops revenue and increase customer satisfaction. T2D MPI+ is an add-on feature that […]
TEXT2DRIVE, an advanced two-way communication platform designed to help automotive dealers improve customer experience, increase profitability and raise CSI scores, announced today it has been recognized as the winner of the 2021 Automotive Website Award for Fixed Operations. The Automotive Website Award was created in 2008 to recognize the best vendors in automotive digital marketing. […]
The COVID-19 (Coronavirus) pandemic has made widely felt impacts on the automobile industry, vehicle manufacturers are scrambling to mitigate the damage. With car sales declining, automakers are offering a variety of incentives including deferred payments, rebates and discounts.
These Practices Will Keep Your Business Strong During The Soft Economy Your dealership is not powerless in the wake of the Coronavirus (COVID-19) outbreak. Yes, the economy is soft, but you can still generate service revenue and make car sales. The trick is to modernize your dealership, to take it beyond 2020. The pandemic may […]
People are extremely hesitant to part with their money during a time when many have been laid off and businesses are dealing with a soft market. However, they also need their cars and they need them to function. Therefore, your service department has a demand it can fulfill. The trick is getting customers to trust […]
The Coronavirus outbreak has given the United States economy a gut punch. Industries are reeling from mandated shutdowns and thousands of people have lost their jobs. Naturally, this has caused consumer spending in some sectors to grind to a halt.
Reducing in-person contact, or even eliminating it entirely, is no longer a luxury. In the Coronavirus era where social distancing has become the new norm, giving your service customers the option of contact-free appointments has become mandatory.
Social distancing is the new normal, but that does not mean your car sales need to suffer as a result. The Coronavirus (COVID-19) pandemic has changed many aspects of the way people do business and auto dealerships are no exception. Customers want to know that you have put certain measures in place. For this reason, you […]