TEXT2DRIVE, a fixed-ops customer experience suite designed to help automotive dealers improve the customer experience, increase profitability, and raise CSI scores, today released findings of its proprietary consumer research focused on dealer service satisfaction and retention. The report looks at what technology consumers want in the dealership service lane. Research firm J.D. Power learned that […]

TEXT2DRIVE CEO Gregg C. Owen examines how what started as dealership service departments offering Text-to-Pay contactless payment to customers during COVID has evolved into Service Advisors sending multipoint inspections to customers smartphones enabling them to build trust with customers and sell more services by presenting 100% of the service recommendations 100% of the time. In […]

TEXT2DRIVE, an advanced two-way communication platform designed to help automotive dealers improve the customer experience, increase profitability and raise CSI scores, today announced T2D MPI+, a new multipoint inspection tool built in to the software platform to help dealer service departments maximize fixed-ops revenue and increase customer satisfaction. T2D MPI+ is an add-on feature that […]

TEXT2DRIVE, an advanced two-way communication platform designed to help automotive dealers improve customer experience, increase profitability and raise CSI scores, announced today it has been recognized as the winner of the 2021 Automotive Website Award for Fixed Operations. The Automotive Website Award was created in 2008 to recognize the best vendors in automotive digital marketing. […]

Customers Spend $125* More When Videos Are Sent A robust audience of dealership personnel had everything to gain when they joined the TEXT2DRIVE™ video communication webinar that was held on November 14th, 2019. Using the video app, service technicians can easily record and send videos to customers in which they point out repairs that need […]