Customer Retention Blog Archives | TEXT2DRIVE

Convenience, Transparency and Connection Drive Fixed Ops Revenue

Why do some service departments thrive while others struggle? Reputation and efficiency are critical factors in every customer decision. When drivers choose a dealership to work on their vehicle, they want to feel assured that they will receive the highest-quality, most dependable service in the least possible amount of time. To attract and retain customers […]

Surefire Tactics For Improving Dealership Customer Retention

Dealerships are missing out on as much as $99 billion in annual service revenue due to lack of customer retention.  Only about 30% of consumers take their vehicles to dealerships for repairs, while about 50% of consumers get repairs done at independent repair outlets, tire stores and quick-lube shops. The remaining 20% use the services […]