TEXT2DRIVE, a fixed-ops customer experience suite designed to help automotive dealers improve the customer experience, increase profitability, and raise CSI scores, today released findings of its proprietary consumer research focused on dealer service satisfaction and retention. The report looks at what technology consumers want in the dealership service lane. Research firm J.D. Power learned that […]
Why do some service departments thrive while others struggle? Reputation and efficiency are critical factors in every customer decision. When drivers choose a dealership to work on their vehicle, they want to feel assured that they will receive the highest-quality, most dependable service in the least possible amount of time. To attract and retain customers […]
Enabling — not replacing — sales and service talent is the true promise of automating dealership processes. It’s leveraging technology to do the simple things so your people can engage in high-value activities. The result of those savings on labor costs translates to margin protection. The following infographic illustrates the power of the automated customer […]
TEXT2DRIVE CEO Gregg C. Owen examines how what started as dealership service departments offering Text-to-Pay contactless payment to customers during COVID has evolved into Service Advisors sending multipoint inspections to customers smartphones enabling them to build trust with customers and sell more services by presenting 100% of the service recommendations 100% of the time. In […]
TEXT2DRIVE, an advanced two-way communication platform designed to help automotive dealers improve customer experience, increase profitability and raise CSI scores, announced today it has been recognized as the winner of the 2021 Automotive Website Award for Fixed Operations. The Automotive Website Award was created in 2008 to recognize the best vendors in automotive digital marketing. […]
When it comes to sales communications, standardizing them is critical for quality control and maximizing sales conversions. The results of studies by TAS Group and the Harvard Business Review have revealed that businesses that implement a sales process outperform businesses that do not. 70% of the companies that follow a structured sales process are high […]
Chargebacks due to fraudulent transactions cost the auto industry over 6 billion dollars* per year. Dealership fraud was at an all-time high even before COVID struck: A hacking attack occurs every 39 seconds.* In 2018 credit card fraud reached $6.8 billion in the US.* New account fraud is up 13%.* […]
Car dealerships have an employee retention problem. The employee turnover rate currently stands at 67%*, a number that has risen steadily for a decade. This trend presents a costly problem for dealerships, who lose millions of dollars when employees take their customers with them to the next dealership.
Reducing in-person contact, or even eliminating it entirely, is no longer a luxury. In the Coronavirus era where social distancing has become the new norm, giving your service customers the option of contact-free appointments has become mandatory.
Social distancing is the new normal, but that does not mean your car sales need to suffer as a result. The Coronavirus (COVID-19) pandemic has changed many aspects of the way people do business and auto dealerships are no exception. Customers want to know that you have put certain measures in place. For this reason, you […]