The once-ubiquitous sound of ringing phones has faded into a muted hum. In today’s digital age, answering a phone call feels increasingly like an antiquated ritual. We screen calls, letting them roll to voicemail or simply ignore them altogether. This shift in communication behavior has profound implications for businesses, particularly those reliant on direct customer […]

Enabling — not replacing — sales and service talent is the true promise of automating dealership processes. It’s leveraging technology to do the simple things so your people can engage in high-value activities. The result of those savings on labor costs translates to margin protection. The following infographic illustrates the power of the automated customer […]

TEXT2DRIVE CEO Gregg C. Owen examines how what started as dealership service departments offering Text-to-Pay contactless payment to customers during COVID has evolved into Service Advisors sending multipoint inspections to customers smartphones enabling them to build trust with customers and sell more services by presenting 100% of the service recommendations 100% of the time. In […]

Reducing in-person contact, or even eliminating it entirely, is no longer a luxury. In the Coronavirus era where social distancing has become the new norm, giving your service customers the option of contact-free appointments has become mandatory.

Keeping the lines of communication open with employees and customers at a busy automotive dealership is challenging when you have so many other areas to consider. While communication may seem like a minor issue, a gap in it can become extremely costly.