TEXT2DRIVE™ was developed to serve the unique needs of auto dealerships. Engineered for legal compliance, this texting platform bolsters revenue, captures and retains customer loyalty and meets all Federal regulations. That’s why auto dealers, service advisors and parts managers across the nation trust and rely on us every day.
“A game-changer in the auto industry! Not only does TEXT2DRIVE reduce inbound call loads, but it helps free up service writers’ time by allowing them to connect to customers via text to get quick work approvals - making the service bays much more efficient.”
Fields Chrysler Dodge Jeep Ram, Northfield, IL
We “Drive” Text Communications
The TEXT2DRIVE Development Team is always pushing the technology envelope with our text message marketing and sales platform. We’ve developed new features that expand capabilities and increase opportunities to connect customers to auto dealers.
Put Your Customer Communication On Cruise Control
Communicate with customers at every stage of their lifecycle, at the right time and in the right way. True automation improves communication with customers while freeing up your staff’s time to focus on the task at hand – increasing service and sales revenue and strengthening customer retention.
Reach Customers When You Want, Wherever You Are
Your staff must be able to move about the dealership freely in order to perform at their best. The TEXT2DRIVE mobile app was designed to give them everything they need to do their job from anywhere in the dealership. Features include the ability to access vehicle information in several different ways, capabilities to view and share all media associated with a repair order and the ability to take photos or a video up to 3 minutes in length.
Speed Up Service Approvals & Increase Vehicle Sales
Imagine a way to build trust, speed up approvals and sell more cars even when customers are offsite. With our mobile video app, you can do all this and more. Using video, service technicians can record and send videos in which they point out recommended repairs and salespeople can create and send videos of the exterior and interior of vehicles for sale.
Protect Your Service Department From False Claims
Service technicians can record a video of the exterior of every vehicle that enters your service department prior to working on it. These videos provide concrete proof against false claims of damage customers may try to make. Videos are permanently stored in the TEXT2DRIVE CRM software for easy reference anytime in the future.
Unlock Your Website’s Potential To Accelerate Profitability
Leverage profit-driven interactive web content to spark engagement with customers and give them access to your staff and special offers wherever and whenever they want. They can connect directly with your employees, get coupons sent to their phone, chat live with your staff, easily schedule appointments and get information about a vehicle delivered to their phone.
Hands-Free Safety Recall Notices
Text Recall Notices To Your Customers In Seconds
Take advantage of the significant revenue generated by safety recalls, especially since they don’t cost customers anything. You set your recall preferences and frequency. That’s it, we will do the rest including gathering the data from your dealer’s database, cross-referencing your customers with open safety recalls, and reporting it all in detail.
Speed CheckOut™ With FraudProtect™
Move Into The Express Lane With A Secure Mobile Bill Payment Solution
Expedite and streamline your checkout process, eliminate long lines and give customers the convenience of viewing and paying their invoice on their mobile device. They can also safely and securely sign for payments using our e-signature feature. You get it all from our mobile bill payment solution that’s protected from the 3 types of fraud dealers face.
Vehicle Health Report (VHR)
Ask Customers If They Need Assistance When Their Service Light Is Triggered
Your dealership will receive a notification every time a service light is triggered on a customer’s vehicle. Your staff can simply access Mopar’s On Demand Platform by selecting T2D CONNECT™ and alert the customer of the issue by automatically opening a 2-way text communication with them. This will show customers that you care about their safety and will give them a reason to bring their vehicle in for service.
Click-To-Call And Voice Recording Solutions
Protect your staff’s personal information, empower them to make calls faster and create a permanent record of all inbound and outbound calls for future reference. Voice communications through TEXT2DRIVE are efficient, secure, fast and easy to execute.
Send Customized Sales And Service Keyword Campaigns
Create any keyword campaign you desire to entice customers to your dealership. When they text the “keyword” to a number, they will receive something in return. Examples include special offers from your VIP club, pictures and videos of vehicles for sale or direct them to a landing page on your website. You can post the keyword campaign anywhere you prefer, from a vehicle sticker on your dealership floor to a billboard on the side of the highway.
Accelerate Your Vehicle Sales
We Connect Your Sales Department With Highly Engaged Leads
Capitalizing on leads is difficult if you do not give them an easy, effective way to communicate with you. TEXT2DRIVE does just that by sending shoppers information about vehicles via text message. Additionally, the sales-to-service mining tool sends an alert to sales managers about pre-owned vehicles for buy-back campaigns.
Do Away With Revenue Leakage From Unused Parts
Parts obsolescence sneaks up with a few overlooked parts due to incorrect orders, appointment no-shows or returns. The next thing you know, you are looking at your service department balance sheet wondering what in the world caused a decline in your revenue. Stay ahead of this problem by using our parts interface to keep an updated record, send templated and customizable text reminders, and keep the lines of communication open.
Group & Employee Chat
Repair Broken Lines Of Communication To Improve Customer Satisfaction & Revenue
Crystal clear communication among your employees allows them to deliver better customer service and create more opportunities to increase revenue. Our group chat feature allows staff members to set up chat rooms and conduct group chats with a single employee, an entire department, across departments and even the entire dealership.
Take The Easy Route To Connect With Your Customers
TEXT2DRIVE is the most robust text messaging communication platform on the market and it was designed to serve the unique needs of auto dealerships and their customers. With its extremely simple interface, it practically eliminates any learning curve making it easy for all ages and tech savviness levels.
Rest Easy With Legal Peace Of Mind
Compliance with Federal laws regarding business-to-consumer text messaging is an absolute necessity. TEXT2DRIVE is led and co-founded by an experienced trial attorney with extensive knowledge of both TCPA and FCC regulations, protecting personal information and the double opt-in.
Reporting And Analytics
Leverage Your Data to Drive Performance Further
Reporting is a valuable element of the TEXT2DRIVE platform. All inbound and outbound text messaging is recorded and securely archived forever within TEXT2DRIVE. Conversations with customers, internal employee communications, usage reports, customer opt-in and opt-out data, opcode/service reminder success rates, and numerous other reports can be accessed at any time. This capability allows you to hold employees accountable and make improvements that increase profits and lay the foundation for long-term success.
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