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Clients love the transparency of videos. Before the service advisor knows the video was sent, the customer has already said yes to services recommended.

Using TEXT2DRIVE made the advisors job so much easier. The video explains (the recommendations), and customers see what we are recommending. It’s proof.

This is the #1 vendor product I’ve used in 20 years. It’s simple and it works – especially for the advisor who can have 19 different things going on.

Customer communication is much easier and more timely. We use the automated follow-up and if customers have a problem, I can see it, intercept any issues and rectify it right away. The automated follow-up has been really helpful for special order notifications.  We’ve stopped snail mail and been able to eliminate multiple phone calls.

This is the easiest way to communicate with customers.

My reps are professional, responsive, informative and can work through issues. I appreciate that they know when something is broken, that I need it done quickly. Response time is generally within a few minutes. With other vendors, it could be days. A lack of response from a vendor gets them removed from our preferred vendor list.

I like the automated customer communication options: marketing messages that can be specific, customer service reminders, welcome to new service customers, and follow-up asking how the service visit was.

TEXT2DRIVE credit card and remote processing rates beat the banks, and we have 26 stores on their credit card processing.

Our CSI score is now consistently #1 in (our region). We used to have wild swings in CSI before.

The text blast campaign and follow-up surveys truly work. We send 100-120 automated surveys/month within 24 hours after invoice. We have a 35% response rate and increased 1.4 hours/RO in upsell due to service reminders.

TEXT2DRIVE has improved communication with the customer about the status of their car.  It’s the #1 thing we hear.

We didn’t have a product in place before. We increased retention and use the recall and speed check-out service.

We used another provider for 8 hours and quickly returned to TEXT2DRIVE for their excellent communication tools, “welcome to service” text, service reminders, and increased efficiency. Your service reminders alone increased our CSI. (35 stores, multiple OEMs)

Simply, the best. The product works, they partner with us on development, and they ask us for input. Our people are running at the highest levels and TEXT2DRIVE data helps us be efficient. Metrics and reporting are more important than ever. We needed reports tying technicians to repair orders and they are creating it for us. We have started different programs and need data so (TEXT2DRIVE) creates reports for us. We have a team dedicated now to reviewing metrics and reporting.

“Techs are not communicating on their personal phones so if they leave, they cannot take customer data with them. Billing disputes are more easily resolved since customers can check their phones for proof of charge. Service reminders and video have really streamlined our service efficiency, as has Oline Bill Payment. Other providers don’t have service reminders.

TEXT2DRIVE sends us a daily data file that helps us with another project at the auto group. TEXT2DRIVE has continued to add features but remains very easy for our employees (and customers) to use at the store.

My CSI was 40% and it’s now 90%!

TEXT2DRIVE streamlines conversations internally among our 500 employees. Senior management likes to keep up with customer response. We can see if there’s no response within 15 minutes and do something about it. The service dashboard is great. TEXT2DRIVE notifies BDC when part customer parts are in. We have high employee turnover so using TEXT2DRIVE keeps personal phones out of use and employees can’t leave with customer info.

Reports show usage is up 25%. Video showing customers they need new brake pads has increased RO revenue, and the ability to pick and choose which recalls to do based on parts availability has increased revenue and efficiency. We have had fewer disputes on customer bills, and the time stamp report has helped with efficiency.

In my 40 years, I have put a lot in place. Truly, TEXT2DRIVE is the best and easiest program I have ever put in. Our CSI went from bottom of the barrel to Top 10 in 30 days. We had tried other things, but they didn’t impact our scores.

Because of TEXT2DRIVE, I can do in 1 step what it took 6 steps to do with another product. I can monitor unanswered texts, send pictures for repairs and target recalls based on parts availability.