Phone Calls Are Dead. Dealers Need To Embrace Texting For Customer Retention
The once-ubiquitous sound of ringing phones has faded into a muted hum. In today’s digital age, answering a phone call feels increasingly like an antiquated ritual. We screen calls, letting them roll to voicemail or simply ignore them altogether. This shift in communication behavior has profound implications for businesses, particularly those reliant on direct customer […]
TEXT2DRIVE at NADA New Orleans: Leading the Charge in Dealership Communication Innovation
The NADA Show in New Orleans was an exciting opportunity for TEXT2DRIVE to showcase how innovation is driving the future of dealership communication. From unveiling cutting-edge solutions to engaging with forward-thinking automotive professionals, the event underscored our commitment to transforming the way dealerships connect with their customers. The TEXT2DRIVE platform continues to set the standard […]
Leveraging Vehicle Recall Notices for Increased Sales and Customer Loyalty
For fixed-ops leaders worried about all the talk of declining service volume, know there’s a pool of more than 2.5 million customers waiting to hear from your dealership. And when we say “waiting,” we mean vehicle owners whose lives literally depend on your dealership contacting them. According to a recent post from Carfax, which reported […]
Boost Sales & Loyalty through the Dealership Service Department
In today’s rapidly evolving automotive industry, dealership managers face the ongoing challenge of driving sales and fostering customer loyalty. The ’90s are making a comeback, at least according to new survey data that points to the importance of a critical step in the road to a sale. Longtime car guys and gals will remember when […]
The Undeniable Value of Customer Loyalty to a Car Dealership
Do you remember that one house down the street when you were a kid, the one that had a new car in the driveway every couple of years? Thinking back, it wasn’t a random string of vehicle makes, was it? They were always the same brand. Mr. and Mrs. Smith would take their old ride […]
New TEXT2DRIVE Study Reveals the Technology Consumers Want in Dealership Service Lane
TEXT2DRIVE, a fixed-ops customer experience suite designed to help automotive dealers improve the customer experience, increase profitability, and raise CSI scores, today released findings of its proprietary consumer research focused on dealer service satisfaction and retention. The report looks at what technology consumers want in the dealership service lane. Research firm J.D. Power learned that […]
Convenience, Transparency and Connection Drive Fixed Ops Revenue
Why do some service departments thrive while others struggle? Reputation and efficiency are critical factors in every customer decision. When drivers choose a dealership to work on their vehicle, they want to feel assured that they will receive the highest-quality, most dependable service in the least possible amount of time. To attract and retain customers […]
Automate Dealership Processes = Margin Protector + Opportunity Generator + Talent Enabler
Enabling — not replacing — sales and service talent is the true promise of automating dealership processes. It’s leveraging technology to do the simple things so your people can engage in high-value activities. The result of those savings on labor costs translates to margin protection. The following infographic illustrates the power of the automated customer […]
Automotive News: Digital Retailing Meets the Service Department
TEXT2DRIVE CEO Gregg C. Owen examines how what started as dealership service departments offering Text-to-Pay contactless payment to customers during COVID has evolved into Service Advisors sending multipoint inspections to customers smartphones enabling them to build trust with customers and sell more services by presenting 100% of the service recommendations 100% of the time. In […]