TEXT2DRIVE, an advanced two-way communication platform designed to help automotive dealers improve customer experience, increase profitability and raise CSI scores, announced today it has been recognized as the winner of the 2021 Automotive Website Awards for Fixed Operations.
The AWAs were created in 2008 to recognize the best vendors in automotive digital marketing. Since then, these awards have become the industry benchmark for the best and most innovative products and services focused on improving customer experience, operational efficiency, and transparency for auto dealers. TEXT2DRIVE was the only vendor recognized in its category.
During the awards ceremony, host Brian Pasch, author and industry leader in automotive marketing strategies, online dealer education, marketing analytics, and digital retailing, called the platform “an outstanding product that can help dealers really revolutionize customer communications.” Pasch also shared his own experience of how text appointment confirmations and reminders as well as mobile checkout proved valuable when getting his vehicle serviced:
“It couldn’t have been any easier. With the TEXT2DRIVE platform, dealers can increase throughput in fixed operations by getting more RO approvals faster, quicker, and in a more convenient way. Anybody who has spent enough time in fixed ops knows that texting and platforms, like TEXT2DRIVE, can significantly increase the availability of those dollars that should be going into your pockets.”
TEXT2DRIVE customers enjoy the variety of two-way communication benefits the platform has to offer, including the service appointment reminders, recall notifications, and after-service survey reminders, as well as contactless mobile billing and payment using Speed CheckOut with FraudProtect.
“TEXT2DRIVE is an amazing program that has helped our dealerships to provide excellent communication with our valued customers,” said Bridget Kooistra, Loyalty Center Manager of Dick Hannah Dealerships. “It also has great reports that we can run to track our performance and help us to retain our customer base. The overall experience has been fantastic.”
“I’m thrilled to accept this award on behalf of everyone at TEXT2DRIVE,” said Gregg Owen, Founder and CEO of TEXT2DRIVE. “Over the past 13 years, the TEXT2DRIVE team has worked tirelessly to perfect our lifecycle marketing automation and secure mobile checkout solution that helps dealerships unlock hundreds of thousands of dollars in new revenue by empowering dealerships to eliminate 80% of the manual communications. This award is a testament to our overall commitment to providing world-class communication solutions for the automotive industry.”