Preferred Partners
We work hard to deliver the best communication platform for auto dealerships. We partner with the biggest innovators and problem-solvers in the business. Our common goal is to fill the industry’s gaps and create imaginative solutions for our customers and clients.
Preferred partners
Dealerlogix
TECHNOLOGY FOR A SMOOTHER SERVICE LANE.
Dealerlogix is a cloud-based solutions platform that simplifies the entire fixed ops process, from scheduling to check-out, all in one place. Dealerlogix understands what it takes to ignite dealership operational efficiency. Get advanced scheduling, capacity management, mobile checkout and more with a solution that’s as easy to learn as it is to use.
Velocity Automotive
ACCELERATE YOUR VEHICLE DATA.
Velocity Automotive helps dealerships boost their bottom line by saving time and selling smarter. Improve dealership profitability with total vehicle transparency that answers questions – inside and outside the dealership – before they come up. Utilize comprehensive window stickers, seamless CRM integration, and built-in marketing solutions, all ready to go with plug-and-play installation.
Rapid Recon
SUPERCHARGE YOUR SPEED TO SALE.
Rapid Recon makes it possible to track and trace every vehicle at every point in the reconditioning process, so dealerships can accelerate time to line and boost profits. Rapid Recon offers better visibility, better service, and better quality across the entire reconditioning process, so that inventory can move faster than ever.
Service Lane eAdvisor
ELEVATE THE CHECK-IN EXPERIENCE.
Dealerships shouldn’t have to choose between speed and service. eAdvisor’s mission is to empower advisors to deliver both, creating a smarter, faster customer experience with every check-in. The eAdvisor scan tool alleviates the burden on advisors, providing them with the insights necessary to better serve customers. This saves valuable time and completely reshapes the check-in process.
Dealer Pay
SMART PAYMENTS FOR DEALERSHIPS.
Dealer Pay® is the payments platform built for automotive dealerships. Fully integrated with your DMS and back-office systems, it connects every department—sales, service, and accounting—with fast, secure, and compliant payments. Automated reconciliation, compliant surcharging, and cash-discount tools help dealers reduce fees, save time, and keep more revenue where it belongs.
Total Customer Connect
COMMUNICATION THAT DRIVES RETENTION.
Total Customer Connect® (TCC) is an advanced automotive customer communication and software platform that helps dealerships boost service traffic, loyalty, and revenue. By connecting directly to your DMS and actively communicating across our suite of service software, TCC automates personalized messages, tracks customer interactions, and delivers actionable insights in real time. This all-in-one solution streamlines fixed operations, strengthens customer relationships, and increases profitability by helping service advisors stay connected from scheduling an appointment to sending a service follow-up
Clients love the transparency of videos. Before the service advisor knows the video was sent, the customer has already said yes to services recommended.
Using TEXT2DRIVE made the advisors job so much easier. The video explains (the recommendations), and customers see what we are recommending. It’s proof.
This is the #1 vendor product I’ve used in 20 years. It’s simple and it works – especially for the advisor who can have 19 different things going on.
Customer communication is much easier and more timely. We use the automated follow-up and if customers have a problem, I can see it, intercept any issues and rectify it right away. The automated follow-up has been really helpful for special order notifications. We’ve stopped snail mail and been able to eliminate multiple phone calls.
This is the easiest way to communicate with customers.
My reps are professional, responsive, informative and can work through issues. I appreciate that they know when something is broken, that I need it done quickly. Response time is generally within a few minutes. With other vendors, it could be days. A lack of response from a vendor gets them removed from our preferred vendor list.
I like the automated customer communication options: marketing messages that can be specific, customer service reminders, welcome to new service customers, and follow-up asking how the service visit was.
TEXT2DRIVE credit card and remote processing rates beat the banks, and we have 26 stores on their credit card processing.
Our CSI score is now consistently #1 in (our region). We used to have wild swings in CSI before.
The text blast campaign and follow-up surveys truly work. We send 100-120 automated surveys/month within 24 hours after invoice. We have a 35% response rate and increased 1.4 hours/RO in upsell due to service reminders.
TEXT2DRIVE has improved communication with the customer about the status of their car. It’s the #1 thing we hear.
We didn’t have a product in place before. We increased retention and use the recall and speed check-out service.
We used another provider for 8 hours and quickly returned to TEXT2DRIVE for their excellent communication tools, “welcome to service” text, service reminders, and increased efficiency. Your service reminders alone increased our CSI. (35 stores, multiple OEMs)
Simply, the best. The product works, they partner with us on development, and they ask us for input. Our people are running at the highest levels and TEXT2DRIVE data helps us be efficient. Metrics and reporting are more important than ever. We needed reports tying technicians to repair orders and they are creating it for us. We have started different programs and need data so (TEXT2DRIVE) creates reports for us. We have a team dedicated now to reviewing metrics and reporting.
“Techs are not communicating on their personal phones so if they leave, they cannot take customer data with them. Billing disputes are more easily resolved since customers can check their phones for proof of charge. Service reminders and video have really streamlined our service efficiency, as has Oline Bill Payment. Other providers don’t have service reminders.
TEXT2DRIVE sends us a daily data file that helps us with another project at the auto group. TEXT2DRIVE has continued to add features but remains very easy for our employees (and customers) to use at the store.
My CSI was 40% and it’s now 90%!
TEXT2DRIVE streamlines conversations internally among our 500 employees. Senior management likes to keep up with customer response. We can see if there’s no response within 15 minutes and do something about it. The service dashboard is great. TEXT2DRIVE notifies BDC when part customer parts are in. We have high employee turnover so using TEXT2DRIVE keeps personal phones out of use and employees can’t leave with customer info.
Reports show usage is up 25%. Video showing customers they need new brake pads has increased RO revenue, and the ability to pick and choose which recalls to do based on parts availability has increased revenue and efficiency. We have had fewer disputes on customer bills, and the time stamp report has helped with efficiency.
In my 40 years, I have put a lot in place. Truly, TEXT2DRIVE is the best and easiest program I have ever put in. Our CSI went from bottom of the barrel to Top 10 in 30 days. We had tried other things, but they didn’t impact our scores.
Because of TEXT2DRIVE, I can do in 1 step what it took 6 steps to do with another product. I can monitor unanswered texts, send pictures for repairs and target recalls based on parts availability.