When it comes to sales communications, standardizing them is critical for quality control and maximizing sales conversions. The results of studies by TAS Group and the Harvard Business Review have revealed that businesses that implement a sales process outperform businesses that do not. 70% of the companies that follow a structured sales process are high […]

Service departments that lack a strategy focused on making sure parts do not sit unused on shelves can quickly end up with an obsolescence issue. When customers fail to come in for a scheduled repair for which a part was ordered, or a part gets ordered twice by mistake and the error is not caught […]

You have enough going on in your service department without wasting time on ineffective communication tactics that leave customers unhappy and put your staff behind schedule. At the same time, an adequate amount of communication is critical for keeping your customer satisfaction index (CSI) scores up. So, does this leave you stuck between a rock […]