Group & Employee Chat
Improve Customer Satisfaction & Revenue
Communicating with individual employees in other departments can be challenging, especially on days when your service department’s schedule is packed and your sales associates have a full day ahead of showing cars.
While this is a great problem to have, it can lead to a lack of customer satisfaction and a loss of revenue. Given the mobile nature of service and sales roles at dealerships, you need the ability to communicate with your staff members regardless of where they are at any given moment.
A communications app developed for dealerships with team members all over the place is the answer.
The group chat feature from TEXT2DRIVE allows you to create chat rooms to communicate with a team of employees or individual staff members. Chat room can be customized according to your communication needs at that time.
The group chat app eliminates the need to use external messengers such as Slack and Instant Messenger, as well as personal lines – keeping all communications in the software for easy access. TEXT2DRIVE archives and saves all chats. Management can review and monitor employee chats at any time, making it possible to hold employees accountable.
It is not just employees in the dealership that can chat via the communications app. Well aware of how important it is for the business development center to communicate with dealerships, the makers of TEXT2DRIVE included capabilities for the BDC to chat down to the dealership level.
Imagine how much time your employees would save if they could convey the same message to multiple people at once instead of composing individual texts, emails, or calling everyone separately via phone.
How It Works
KEEP EMPLOYEES CONNECTED
Creating secure chat rooms for internal communication allows for easy data sharing all in one app. Invite certain users, name the group, share files, and more in the group chat. Everything is saved automatically.
Seamless Communication At Your Fingertips
The group chat feature comes in handy for spur-of-the-moment issues that arise as well as planned mass communications. In both cases, managers can set up the chat room in advance to ensure it is available at a moment’s notice.
One of the most significant benefits of this group chat app is, users can access it on a desktop, tablet or cell phone. They are not chained to a desk. The makers of TEXT2DRIVE made sure this was possible when creating the communications platform because they understand how important it is for the dealership staff to be mobile.
It is equally important for employees to know immediately if a co-worker or manager needs to speak with them. Push notifications alert users instantly when someone wants to start or resume a chat. These notifications can be turned off after hours to protect employees’ personal time.
Users also have the ability to share photos or videos via group chat. They simply find the photo or video they want to share, retrieve it from their desktop and drop it into the group chat upload section.
Are you concerned about an excess number of open chats bogging down communications? TEXT2DRIVE automatically archives chats after seven days of inactivity, eliminating the confusion that can occur when too many chats are open.
If you think internal chat is a nice thing to have, but probably does not make much difference in the long run, think again. Using TEXT2DRIVE, dealerships save service advisors 40 hours per month.
THE TEXT2DRIVE DIFFERENCE
Ensuring your Text Messaging Communications Software is Effective
The fact is, all text messaging communication platforms are not created equal. Most lack features that are critical for helping your dealership increase service revenue, boost vehicle sales and improve Customer Satisfaction Index (CSI) scores.
Download the TEXT2DRIVE Difference E-Book