Industry Report 2022
On the Service Drive: Examining Technology’s Role in Service Retention
Survey Reveals Top Trends
We recently surveyed 1,000 U.S. vehicle owners who have visited a dealership service department in the last five years to identify the top drivers of service satisfaction and the influence of technology on service retention across generations.
With this report, you will learn:
Leverage the findings in this report to better understand what your clients prioritize in customer service.