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TEXT2DRIVETM

Service Department

TEXT2DRIVETM Is An All-In-One Text Messaging Solution For Your Service Department

TEXT2DRIVETM was developed to serve the unique needs of your auto dealership’s Parts & Service Department. Engineered for legal compliance, this text messaging service meets all Federal regulations. That’s why service advisors and parts managers across the nation trust and rely on us every day.

WATCH TEXT2DRIVETM SALES & SERVICE FEATURES IN ACTION

TEXT2DRIVETM Video Webinar

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simple text messaging software for service, parts and sales departments

Simplicity Is Everything

  • Easy Learning Curve – Adopts to Your Department & Staff
  • Texting is the Fastest Form of Communication Period
  • No Waiting for Customers to Get Back to You
  • Instant Approvals on Repair Orders
  • Archives All Text Communication for Easy Future Access
  • No Need Dial or Manually Enter Customer Cell Numbers
  • Effective for External, Internal & Group Chat
  • Powerful Templates Are Designed to Make Texting Easy & Error Free

TEXT2DRIVETM Simplicity

Happy Customers Translate to Higher CSI Scores

Customers love to communicate via text, seeing photos of needed repairs, receiving status updates and being able to preview their service order prior to vehicle pickup. They can even pay their bill securely via their mobile device to avoid lines at checkout. Customers can also opt-in to receive marketing text messages for coupons and special offers.

How Texting Improves CSI

Better Customer Communication Leads To Better CSI Scores

WATCH TEXT2DRIVETM ARTIFICIAL INTELLIGENCE IN ACTION

Automated Text Messaging Service

  • Artificial Intelligence in Automated Text Messaging Controls Who Receives Message, Which Messages Are Sent, & When They Are Sent
  • Automated Text Messaging Has the Ability to Automatically Route Customer Responses to The Right Department Or Person
  • Put Your Service & Parts Department On Cruise Control with Our Automated Artificial Intelligence Text Messaging
  • AI Saves Auto Dealerships 100’s of Hours of Employee Time
  • AI Is Always on Duty & Always Has a Great Attitude

Powerful Lifecycle Automation, Templates & Interface For Your Service Department

TEXT2DRIVE Lifecycle Automation That Never Stops Working

Automation begins after the customer purchases a vehicle from your dealership. From this point forward the goals of this automation workflow are to get the recently purchased vehicle into its first service appointment. Once the vehicle is in the service bay, to streamline your service department’s efficiency. Then after the servicing of the vehicle, to follow-up, keep the customer satisfied, retained, and to nurture the customer into coming back into the dealership. The Automation workflow’s purpose is to either make another vehicle service appointment or better yet, an additional vehicle purchase.

Learn More About Our Automation & Templates

Automated Service Reminders Generate Huge Profits

Park Place Lexus of Plano, TX

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Park Place Lexus of Grapevine, TX
automation op success with video texting

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

New Country Toyota

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Mike Haggerty success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Courtesy Acura of Littleton, CO

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields CDJR Sanford success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields CDJR success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields Cadillac success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Eddy's Toyota of Wichita, KS

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Larry H Miller CDJR success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

BMW of Winter Park, FL

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Wickstrom Ford success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Automated Service Reminders Generate Huge Profits

Park Place Lexus of Plano, TX

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Park Place Lexus of Grapevine, TX

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

New Country Toyota

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Mike Haggerty success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Courtesy Acura of Littleton, CO

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields CDJR Sanford success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields CDJR success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields Cadillac success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Eddy's Toyota of Wichita, KS

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Larry H Miller CDJR success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

BMW of Winter Park, FL

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Wickstrom Ford success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Interactive Customer-To-Dealer Text Widgets For Your Websites

TEXTconnect text message website widget

TEXTconnect

TEXTcoupons text message website widget

TEXTcoupons

TEXTvehicle text message website widget

TEXTvehicle

LIVEchat text message website widget

LIVEchat

TEXT4appointment text message website widget

TEXT4appointment

TEXTmarketing text message website widget

TEXTmarketing

We "Drive" Text Communications

TEXT2DRIVE Vehicle Health Report

VEHICLE HEALTH REPORTS

TEXTconnect is the text messaging “vehicle” that delivers Vehicle Health Report (VHR) information directly to customers’ cell phones.

  • Text messages are ‘two-way’
  • Improved customer satisfaction and retention
  • Service Department phone number is used as the default phone number
  • Currently, this feature is only available to FCA dealerships.
TEXT2DRIVE Mobility

MOBILITY

TEXT2DRIVETM text messaging service reaches customers when you want, wherever you are.

  • Works on ALL smartphones & tablets; iPhone or Android
  • Don’t have to be chained to a desk to use our mobile text messaging software
  • Never displays personal phone number on customer’s device
  • Pre-written templates & responses
  • Internal, external or group chat
  • Easy to text photos of service issues to a customer
TEXT2DRIVE Online Payments

SPEED CHECKOUTTM

Move into the express lane with our Text-to-Pay service. Expedite and streamline your checkout process with our secure mobile bill payment solution, all done through text messaging.

  • Pay bill online in minutes
  • Works seamlessly with DMS
  • Get paid faster; text invoices & receipts to customer
  • Decreased lines & wait times – self cashier customers for expedited checkout
  • No surprises at checkout – service advisor answer questions before they pickup vehicle
  • No re-keying payment information or faxing

*SPEED CHECKOUTTM requires a ‘real time’ connection with a dealer’s DMS and must be compatible with the TEXT2DRIVETM online payment aggregator. Your TEXT2DRIVETM Customer Success Manager can advise.

TEXT2DRIVE Text Recalls

TEXT RECALLS

Text recall notices to customers in seconds in 4 easy steps.

  1. TEXT2DRIVETM looks at all the customers in the dealership database
  2. We then cross reference your customers in the dealership’s database for open recalls available
  3. We will then send you a detailed report of how many open recalls are available and what types of recalls you can choose from
  4. Dealership can then fillter out which types of recall codes you’d like to send text notifications out to, sent the quantity of sends, and frequency.
TEXT2DRIVE Voice

VOICE

Click-to-Call & Voice Recording solutions straight out of TEXT2DRIVETM.

  • Protects you from sharing personal information
  • FASTER than dialing
  • Calls are recorded & stored for later reference
  • See texts and calls side-by-side within TEXT2DRIVETM
TEXT2DRIVE Video Capabilities

VIDEO

Video communications via text message speed up service approvals.

  • All communications through the Mobile App are secured, archived and legally compliant
  • Employees can reach out and respond to customers instantly via two-way texting
  • Video authorizations communicate trust and avoid headaches
  • Video tours of vehicles build excitement and bring customers to your dealership

TEXT2DRIVETM in Action, Delivering Real Results!

Hawkinson Nissan Generated An Additional $168,248 With TEXTcoupons From TEXT2DRIVETM

  • 9-month case study from Feb-Oct, 2018
  • Almost 2,400 coupons requested
  • About 1,000 of those coupons were redeemed
  • 60% increase in RO redemptions

View Full TEXTcoupon Case Study

How Hawkinson Nissan Generated Additional Revenue Case Study

How Sandberg Volvo Cars Improved Dealership CSI Score Case Study

Sandberg Volvo Cars Improved Their CSI Score With TEXT2DRIVETM

And they are far from the only dealership that has seen significant results thanks to the texting platform. Sandberg Volvo Cars experienced a 35.2% increase in their CSI scores from January 2016 to January 2017. Additionally, utilizing TEXT2DRIVETM saved service advisors 40 hours per month!

View Full CSI Score Makeover


Effective Communication Exhibits Superior Customer Service

Hebert’s Town & Country discovered the benefits of the TEXT2DRIVETM software firsthand after they started using it in August of 2016. From December of 2016 to December of 2017, the dealership saw the following improvements:

  • There was a 32% increase in service advocacy scores
  • The email survey completion rate improved by 208%
  • There was an increase of 27% in overall service advisor
  • Fixed first visit improved by 10%

View Full CSI Transformation Case Study

How Hebert's Town & Country Transformed CSI Case Study

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