service department

TEXT2DRIVETM

SERVICE DEPARTMENT

TEXT2DRIVETM Is a Swiss Army Knife For Your Service Department

TEXT2DRIVETM was developed to serve the unique needs of your dealership’s Parts & Service Department. Engineered for legal compliance, this text messaging service meets all Federal regulations. That’s why service directors and parts managers across the nation trust and rely on us every day.

WATCH TEXT2DRIVETM SALES & SERVICE FEATURES IN ACTION

simplicity text messaging platform on mobile
simplicity text messaging platform on mobile

Simplicity Is Everything

  • Easy Learning Curve – Adopts to your Department & Staff
  • Texting is the Fastest Form of Communication Period
  • No Waiting for Customers to Get Back to You
  • Instant Approvals on Repair Orders
  • Archives All Text Communication for Easy Future Access
  • No Need Dial or Manually Enter Customer Cell Numbers
  • Effective for External, Internal & Group Chat
  • Powerful Templates Are Designed To Make Texting Easy & Error Free

Happy Customers Translate to Higher CSI Scores

Customers love to communicate via text, seeing photos of needed repairs, receiving status updates and being able to preview their service order prior to vehicle pickup. They can even pay their bill securely via their mobile device to avoid lines at checkout. Customers can also opt-in to receive marketing text messages for coupons and special offers.

Better Customer Communication Leads To Better CSI Scores

WATCH TEXT2DRIVETM ARTIFICIAL INTELLIGENCE IN ACTION

Automated Text Messaging Service

  • Artificial Intelligence in Automated Text Messaging Controls Who Receives Message, Which Messages Are Sent, & When They Are Sent
  • Automated Text Messaging Has the Ability to Automatically Route Customer Responses to The Right Department Or Person
  • Put Your Service & Parts Department On Cruise Control with Our Automated Artificial Intelligence Text Messaging
  • AI Saves Auto Dealerships 100’s of Hours of Employee Time
  • AI Is Always on Duty & Always Has a Great Attitude

Powerful Targeted Automation & Service/Parts Workflow Interface

T2D Cycle of Automation
number 1

Automation Cycle

Automation begins after the customer purchases a vehicle from your dealership. From this point forward the goals of this automation workflow are to get the recently purchased vehicle into it’s first service appointment. Once the vehicle is in the service bay, to streamline your service department’s efficiency. Then after the servicing of the vehicle, to follow-up, keep the customer satisfied, retained, and to nurture the customer into coming back into the dealership. The Automation workflow’s purpose is to either make another vehicle service appointment, or better yet, an additional vehicle purchase.

number 2

Sales Department Thank You

Sales Department Thank You
number 3

Service Department Intro

Service Department Intro
number 4

Vehicle First Service Reminder

Vehicle First Service Reminder
number 5

Appointment Calendar Invite

Appointment Calendar Invite
number 6

Service Dept Appointment Reminder

Service Department Appointment Reminder You
number 7

Service Advisor Welcome Message

Service Advisor Welcome Message You
number 8

Vehicle Status Updates

Vehicle Status Updates You
number 9

Vehicle Ready For Pick-Up

Vehicle Ready for Pick-UpYou
number 10

Speed CheckOutTM Mobile Bill Pay

SCO Mobile Bill Pay
number 11

Service Follow-Up & Thank You

Service Follow-Up & Thank You
number 12

Customer Service Index Survey Request

CSI Survey Request
number 13

Declined Vehicle Service Reminder

Declined Vehicle Service Reminder
number 14

Safety Recall Message

Safety Recall Message
number 15

Vehicle Service Reminder

Vehicle Service Reminder
number 16

Happy Birthday Message

Happy Birthday Message
number 17

Vehicle Anniversary Message

Vehicle Anniversary Message
  • Daily Appointment Interface
  • Repair Orders Interface dealership automation software interface for repair orders
  • Parts Interface dealership automation software dashboard for parts
  • Declined Services Interface car dealer software interface for declined services
  • Speed CheckOutTM Mobile Bill Payment Interface speed checkout automated messaging software interface

Automated Service Reminders Generate Huge Profits

Park Place Lexus of Plano, TX

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Park Place Lexus of Grapevine, TX

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

New Country Toyota

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Mike Haggerty success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Courtesy Acura of Littleton, CO

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields CDJR Sanford success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields CDJR success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields Cadillac success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Eddy's Toyota of Wichita, KS

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Larry H Miller CDJR success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

BMW of Winter Park, FL

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Wickstrom Ford success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Automated Service Reminders Generate Huge Profits

Park Place Lexus of Plano, TX

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Park Place Lexus of Grapevine, TX

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

New Country Toyota

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Mike Haggerty success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Courtesy Acura of Littleton, CO

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields CDJR Sanford success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields CDJR success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Fields Cadillac success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Eddy's Toyota of Wichita, KS

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Larry H Miller CDJR success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

BMW of Winter Park, FL

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Wickstrom Ford success rate

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Powerful Customer-to-Dealer Interactive Text Features

1 TEXTconnect

Customers click on the photo of any employee to connect directly to that person via text messaging.

  • Engage Easily with Customers
  • Get Real-Time Alerts
  • Customers Can Find the Right Person Faster
TEXTconnect

2 TEXTcoupons

Consumers do not want to print coupons or offers from an auto dealer’s website. With a simple click, offers are delivered via text message to a customer’s phone in seconds.

  • Every Interaction is Archived Permanently
  • Easily Accessible in the Dealer Interface
  • Quickly Analyze Real-Time Reports
  • Double Opt-In
TEXTcoupons

3 TEXTvehicle

Consumers do not want to print screens from an auto dealer’s website or constantly login to view their saved vehicles. With a simple click, info is delivered via text message to a customer’s phone in seconds.

  • Permanently Archive Every Interaction
  • Easily Accessible in the Dealer Interface
  • Analyze Real-Time Reports Quickly
  • Double Opt-In Legal Compliant
TEXTvehicle

4 LIVEchat

Auto dealers have the ability to place LIVEchat interactivity on any or all pages of their website. Also, control the days & times this feature is displayed online by disabling it when staff is not available to respond.

  • Interact Easily with Customers
  • Get Real-Time Notifications
  • Track & Analyze Conversations
LIVEchat

5 TEXT4appointment

Customers press the “Text to Schedule Appointment” button and instantly text with any auto dealer department. No need to enter VIN numbers or other unnecessary information.

  • Strong Call-To-Action
  • Use Multiple Buttons for Multi-Location Finder
  • Great for New Purchases & Service Center
TEXT4appointment

6 TEXTmarketing

With the simple click of a button, your customers can choose to receive coupons and other offers sent to them via text. Asking them to opt-in means you’re always legal compliant.

  • Every Interaction is Archived Permanently
  • Double Opt-In Legal Compliant
  • Simple & Effective Marketing Tool
TEXTmarketing

7 TEXTme

The TEXTme interactive feature begins a text conversation between your customers and any dealership employee. They’ll appreciate the convenience and immediate response using the messaging platform they prefer.

  • Easily Engage with Customers in Real-Time
  • Use Multiple Buttons for Multi-Location Finder
  • Great for New Purchases & Service Center
TEXTme

Speed CheckOutTM - Mobile Bill Payment

Move Into The Express Lane With Our Text To Pay Service
Expedite and streamline your checkout process with our secure mobile bill payment solution, all done through text messaging.

  • Pay Bill Online in Minutes
  • Works Seamlessly With DMS
  • Get Paid Faster. Text Invoices & Receipts to Customer
  • Don’t Need to Change Merchant Services Provider
  • Decreased Lines & Wait Times – Self Cashier Customers for Expedited Checkout
  • No Surprises at Checkout – Service Advisor Answer Questions Before They Pickup Vehicle
  • No Re-Keying Payment Information or Faxing

*SPEED CHECKOUT requires a ‘real time’ connection with a dealer’s DMS and the dealer’s merchant services provider must be compatible with the TEXT2DRIVE online payment aggregator. Your TEXT2DRIVE Customer Success Manager can advise.

WATCH TEXT2DRIVETM SPEED CHECKOUTTM IN ACTION

WATCH TEXT2DRIVETM MOBILITY IN ACTION

Mobility

TEXT2DRIVETM Text Messaging Service Reaches Customers When You Want, Wherever You Are

  • Works on ALL Smartphones & Tablets; iPhone or Android
  • Don’t Have to Be Chained to A Desk To Use Our Mobile Text Messaging Software
  • Never Displays Personal Phone Number on Customers Device
  • Pre-Written Templates & Responses
  • Internal, External or Group Chat
  • Easy to Text Photos Of Service Issues To A Customer

OPT-INalTM Marketing Kiosk

Grow Your Text Marketing Database & Increase Your Profitability
Tap into a broader mobile audience and increase service appointments and brand loyalty via this customer OPT-INalTM portal from TEXT2DRIVETM.

  • Marketing Kiosks Improve Service Department ROI
  • Grow Your Marketing Database with Customer OPT-INS
  • 30-40% Dramatically Higher Response Rate
  • Increase Brand Loyalty
  • Ability To Target Offer To Customer Profile

WATCH TEXT2DRIVETM OPT-INALTM IN ACTION

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