How Hebert's Town & Country Used TEXT2DRIVETM To Improve Their CSI Score - Case Study

Herbert's Town & Country

Service
Advocacy

service advocacy

32%

Increase

From 70.6% to 93.1%

Overall
Service Advisor

overall service advisor

27%

Increase

From 75.4% to 96%

Fixed
First Visit

fixed-first-visit

10%

Increase

From 85.6% to 94.4%

Surveys
Completed

surveys completed

208%

Increase

From 681 to 2,092

Effective Communication Exhibits Superior Customer Service

Which In Turn Enhances ALL Areas of the Customer Experience

Actual Year-Over-Year CSI Score Card Case Study From Hebert’s Town & Country

Herbert's Town & Country

The Secret To How We Did It

Take A Page Out Of Our Play Book & Follow This Service Process Flow Chart


Schedule a
Test Drive Today

Come Ride With Us Text2Drive mobile icon

Copyright 2019 TEXT2DRIVE, LLC | Leading Text Marketing & Sales Software for Auto Dealerships