TEXT2DRIVETM

VIDEO CAPABILITIES

Get Faster Service Approvals & Increase Sales With Video Communications

Do you want your dealership to run more smoothly and become more profitable? The TEXT2DRIVETM Mobile Operations Module (MOM) can help you achieve both goals. Give your associates from service to sales the freedom to work with customers from anywhere in the dealership.

Tap into valuable data; text communications records are stored within the CRM software and easily accessible. You never have to worry again about an employee leaving and losing the data, because information is never actually on a personal device.

WATCH TEXT2DRIVETM LEAD GENERATION IN ACTION


Gain Customer Trust

Service technicians can send customers videos via text messaging in which they point out the repairs that need to be made. Seeing the recommended work firsthand assures customers that the proposed repairs are necessary.

Dependable Quality Control

All multi-point inspection videos are sent to service managers before customers receive them to ensure the quality is up to your dealership’s standards and the technician’s commentary is easy to understand.

Sell to Customers Anywhere

Show a new or used vehicle to a customer anytime, even if they are offsite. Salespeople can text message videos featuring any part of the car including the exterior, interior, engine and wheels.

Better Internal Communications Equal Better Customer Service

Service advisors, service technicians and salespeople can all communicate easily with one another to create a smooth experience for customers. Plus, they can touch base to optimize selling opportunities for both the service and sales department.

our auto dealer CRM keeps track of inventory

Communications through MOM are secured, archived and legally compliant.

our auto dealer CRM keeps track of inventory

Employees can reach out and respond to customers instantly via two-way texting.

our auto dealer CRM keeps track of inventory

Video authorizations build trust and avoid headaches.

our auto dealer CRM keeps track of inventory

Video tours of vehicles build excitement and bring customers to your dealership.

Watch These Videos to See MOM in Action

MOM for Sales

Salesperson Recording a Video of a Vehicle for Sale

Norm the salesman records a video showcasing a Jeep for sale that he believes is just what his customer, Carly, has in mind. Norm will send the video to Carly via text message so that Carly can watch it anywhere, anytime.

MOM for Sales

Customer Receipt of That Video Tour of Vehicle for Sale

Thanks to the video that Norm the salesman recorded and sent to her via text message, Carly is able to get a close look at the exterior, interior and under the hood of the Jeep Norm found for her.

MOM for Service

Technician Recording a Video of a Service Issue

Norm the technician records a video demonstrating and explaining to a customer why their vehicle needs a brake replacement.

MOM for Service

Technician Sending the Video to a Service Advisor

Norm the service technician sends a video of a brake job he recorded to a service advisor assigned to that customer. The service advisor will review the video for quality control purposes before it is sent to the customer.

MOM Training for Service Technicians

Service technicians at BMW of Mainline receive training on MOM from TEXT2DRIVETM and BMW of Mainline leadership.

Getting Started with MOM

Downloading and using the video feature on MOM is quick and easy.

Any Employee Can Text Videos Using MOM

Find out how you can improve profit margins in the service and sales departments of your dealership by using MOM. Get a quick tutorial on the new video feature.

Customers Can Send Videos Using MOM

After receiving a text message with instructions from a dealership employee, Jan records and text messages a video back to the employee to get an estimate of her vehicle’s trade-in value.

The Benefits of MOM

Gregg, a service technician at Audi, Lehi, describes how MOM helps them build trust with customers, get service work approved and upsell repair jobs. He also demonstrates how easy it is to use by recording a video featuring a recall job.

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Communications In Action

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