TEXT2DRIVETM has upgraded its service history profile, making it even easier to find your customers and get a quick overview of their vehicle’s service history. Your customer profiles now include a detailed history of services performed, as well as any declined or recommended repair work needed. We’ve also added the capability to search for customers using a previous repair order number.
NEW Appointment Calendar Invite
TEXT2DRIVETM has developed a great new tool to make it easy for your customers to remember their service appointment. When an appointment is created, this automation feature will send a click-able calendar invite allowing your customer to easily save the date on their mobile device.
Click-to-Call & Recording Voice Capabilities
Click-to-Call using the TEXT2DRIVETM platform!
Our platform makes it easy to call and record phone conversations. This new feature allows you to call your customers while protecting you from having to share your personal cell phone number. It’s faster than searching for your customer’s number, and all calls are recorded and archived for later reference.
Text Recall Notices in Seconds!
Ensure your auto customers are driving safely by using TEXT2DRIVETM Text Recall Notices. Address safety recalls immediately by delivering recall notices fast and efficiently.
Introducing Group Chat
TEXT2DRIVETM’s Group Chat is another useful feature of our Auto Dealership Text Messaging Software. It allows any manager or employee the ability to create chat rooms to communicate with an entire group of other employees. Useful for sending group messages to individual departments or the entire dealership.
The Mobile Operations Module Now Supports Video
TEXT2DRIVETM has re-created its Mobile Operations Module (MOM). Now anyone at an auto dealership can text video communications to their customers. The service department can notify a customer of service issues, and the sales department can send video of a vehicle for sale.
Service To Sales Mining Tool
TEXT2DRIVETM believes that a dealership’s data should be used to increase vehicle sales and to give customers an opportunity to enjoy the numerous manufacturer incentives that are available.
With our new Service To Sales Mining Tool, all a Sales Manager has to do is select the year, make, and model of customer vehicles that are attractive for used car buyers and create a campaign to locate those cars within the dealer’s own customer base.
When one of the vehicles selected for the “buy back” campaign enters the dealer’s service drive, sales managers are alerted by the receipt of a “push notification” within their TEXT2DRIVETM Dashboard announcing that a customer with a vehicle they may be interested in has arrived. All of this is accomplished using the TEXT2DRIVETM powerful data routing and automation.
Online Payments & Invoicing
TEXT2DRIVETM now affords any dealer and any dealership department the ability to send customer invoices via text and allow customers to pay those invoices online. Parts, Sales, Service, Body Shop, makes no difference when a dealer deploys the TEXT2DRIVETM Online Invoicing feature.
Take a look and you’ll see huge value and added customer advocacy when waiting in line to pay a bill is history and faxing credit card information becomes a faint memory. At TEXT2DRIVETM, we “drive” text communications further and faster.
Tablet Text Communications Interface
Tablet devices have become almost mandatory service advisor hardware at many auto dealerships today. The TEXT2DRIVETM Development Team, who are always pushing the technology envelope wider and wider, have created the perfect companion for any service advisor who uses a tablet in their service drive.
The Tablet Text Communication Interface provides all of the functionality of our desktop version. It works perfectly alongside tablet write up software and DMS add-ons. Advisors are never chained to their desks and will never miss a customer text communication when they login to The Tablet Text Communication Interface. iPad, Android, Surface, makes no difference. The Tablet Text Communication Interface is another great addition to the Powerful Suite of TEXT2DRIVETM software features.