TEXT2DRIVE™
Drive Your Erie, PA Dealership Further, Faster With Our Text Marketing & Sales Software
Erie, Pennsylvania Dealerships Depend on TEXT2DRIVE™ for Improving CSI Scores, Streamlining Communications & Increasing Revenue
The makers of TEXT2DRIVE™ developed the full-featured communications platform to fulfill the unique needs of auto dealerships. As a result, features like Speed CheckOut™ and automated alerts accelerate revenue generation and deliver exemplary customer satisfaction for dealerships. Dealers are better able to win customers’ trust and nurture customer satisfaction to bolster profitability.
TEXT2DRIVE™ ensures full legal compliance when text messaging marketing consumers. The full-featured communications platform was created by an attorney with all legal ramifications of communicating with customers taken into account. This is one of the many reasons that auto dealers, sales managers, service directors and parts managers in Erie, Pennsylvania and across the United States, Mexico, Puerto Rico and Canada depend on TEXT2DRIVE™ to support operations on a daily basis.
WATCH TEXT2DRIVE™ FEATURES OVERVIEW IN ACTION
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94% of Consumers Prefer Auto Dealers That Can Text Message
Key Text Messaging Features
- Eliminate the risk of fines with full legal compliance
- Two-way text communications
- Unlimited users and unlimited texting with no hidden usage costs
- Protection of personal privacy
- High response rate courtesy of service reminders
- Individuals and departments can communicate with text messaging and group chat capabilities
- Eliminate telephone tag and unanswered voicemails
- DMS certified & integrated
- No need for manual text entry thanks to standard templates
- Single, central source for all dealership communications
- Compatible with any computer or device
- Website integration
- Cloud-based, real-time
- Improved mobility due to the ability to text message onsite or offsite
- Security
Streamline Service Department
- Status updates are lightning fast
- Eliminate misunderstandings with crystal clear, fast Repair Order (RO) authorizations
- Service completion notification alerts
- Automated CSI surveys
- Accept customer payments via text message
- No more long checkout lines and unwelcome surprises
Close More Sales
- Highest communication open rate
- Make communications 10x faster and protect personal phone numbers
- Potential for 100% increase in sales conversions
- Expanded marketing database
- Intuitive software is easy for anyone to learn
- More time to sell thanks to less time spent struggling to learn technology
- The freedom to move around freely while using the system
Interesting Statistics About Pennsylvania’s Auto Industry
- More than 40% of the households in Erie have two cars.
- There are 26 car dealerships in Erie to meet the demand.
- 4,463,267 vehicles were registered in Pennsylvania in 2016.
- The average age of vehicles in Pennsylvania is 11.8 years.
- There are 9 automaker facilities in Pennsylvania.
- The median monthly new car payment in Pennsylvania is $486.
- The most popular car brand in Pennsylvania is Ford, which outpaced Chevy by nearly 10,000 registered vehicles.
TEXT2DRIVE™ Services Your Auto Dealership Needs
Drive More Sales When You Text Message
TEXT2DRIVE™ has become a "must" for Sales Managers focused on improving ROI and increasing sales for dealerships:
- Manage sales staff more efficiently.
- Save time on training workers who lack technology proficiency by utilizing their familiarity with text messaging.
- Provide vehicle descriptions to prospective car buyers & easily answer their questions to engage them.
- Effortlessly search product inventory, locate and target pre-owned cars to offer for "buy-back" programs.
- Smooth out external communications and internal communications within the dealerships.
Achieve Smoother Overall Operations When You Text
TEXT2DRIVE™ is the solution Service Managers trust when they want to improve efficiency in the service departments and achieve customer satisfaction:
- Streamlined and reliable communication bolster CSI scores
- Benefit repair schedules through better management by generating higher commissions, reducing downtime from missed appointments and ultimately increasing service department revenue
- Eliminate telephone tag. Communicating via text means that employees no longer have to wait for customers to respond
- Templates eliminate the need to manually key
- Customer cell phone numbers do not require manual entry
- Automatic routing of text messages and customer calls to the appropriate person or department
- Widespread use of text messaging makes it easy and fast to learn and adopt the software
The TEXT2DRIVE™ Difference
"I’ve found the implementation of the Text2Drive software extremely beneficial to the everyday operations at our dealership. Whether it be reaching out after a new car sale to verify the new owner is 100% satisfied or in the service department where I use Text2Drive on a hourly basis to communicate average wait times, part status updates and to sell required and recommended repairs. Text2Drive has made communication with our consumer base much easier to establish in a time where the average person would prefer a quick text over a phone call."
– Mike Mckinney, Service Advisor at Reedman Toll CDJR Springfield, Pennsylvania
New Features
We "Drive" Text Communications
E-Signature Speed CheckOut™
Pay, approve and authorize invoices in 3 simple steps.
Vehicle Health Report (VHR)
For Fiat Chrysler automobile dealerships (Chrysler, Dodge, Jeep and Ram) – An alert is sent to the dealership when a customer’s check engine light comes on.
Upgraded History Profiles
Vehicle search history and customer profiles are easily accessible.
Calendar Invite
Clickable invites allow customers to save service dates in their smartphone calendars.
Click-to-Call Voice
Record/archive conversations and conceal your personal cell phone number when you call customers.
Group Chat
Easily and instantly communicate with a group of employees, individual departments or even the entire dealership.
Mobile App
Securely and legally communicate with customers using this extension of the communication platform.
Video Capabilities
Gain customer trust by using the mobile app to send them videos of service issues and before-and-after pictures of car repairs.
Online Payments and Invoicing
Send customers invoices and accept payments via text messages. Customers can use E-Signature to sign their invoices securely and electronically from their phone.
Tablet Text Communications Interface
Full desktop functionalities are available for iPad, Android and Surface tablets.
Drive Your Erie Dealership’s Sales Department
Lead Generation
Connect to highly engaged leads when shoppers text the stock number of any vehicle on your dealership’s website, ad, or even a window sticker. They’ll instantly receive vehicle photos and information while beginning a “live” text conversation.
Sales Interactivity
Share information about vehicles via text and connect to the sales department with interactive website widgets.
Service to Sales Mining
Use the model, make and year of desired vehicles to quickly locate pre-owned cars in the service bay.
Business Development Center eMarketing Functionality
Full-featured text messaging service and sales software for optimized customer communications available via BDC eMarketing.
Drive Your Erie Dealership’s Service Department
Drive Your Erie Dealership’s Service Department
Automated Text Messaging
Improve the odds of customer satisfaction with service department messages that are automatically routed to ensure the appropriate team member receives them.
Automated Workflows
The entire customer service and vehicle maintenance process is automated, beginning with the point of purchase and starting again when the customer replaces their vehicle or purchases an additional vehicle.
Automated Service Reminders
Higher response rates improve ROI even without using coupons or discounts.
Text Recalls
Send customers text message alerts about recalls on their vehicle. You can set preferences based on data gathered from your dealership database.
Drive Your Erie Dealership’s Marketing Department
Website Interactive Suite
Securely archive all communications to keep a detailed record. Optimize your website as a powerful marketing tool by giving customers the option to download coupons, get vehicle information, communicate with employees via live chats and TEXTconnect with any employee.
Simplicity
Conserve effort and time with multi-messaging capabilities, streamline communications with templates for text messages and save time on training with the user intuitive Dashboard Interface.
Mobility
Secure, legally compliant (with mobile devices) text messages make it easy to stay in touch with customers.
Keyword Campaigns
Easily create and customize keyword campaigns for any service department promotion such as oil changes.
Compliance
Fully legally compliant text message communications and associated programs.
Reporting and Analytics
Securely record and archive all inbound and outbound text messages. A large variety of reports provides insight into consumer behavior and needs.
What Major Manufacturers & Our Customers Are Saying About TEXT2DRIVE™
Rick Stubbs Talks About His Experience With TEXT2DRIVE
"The ability to send out recall notifications has netted us about an additional $48,000 a month in warranty revenue."
Text Marketing Software For Car Dealerships That WORKS!
"It’s going really well for us. It allows us to communicate with our customers more effectively in a fashion they prefer."
What Rick Walters Thinks Of TEXT2DRIVE
"I do not embrace technology in any way… but it has made my job a lot easier and customers are just elated."