TEXT2DRIVE™
Drive Your Chicago Dealership Further, Faster with our Text Marketing & Sales Software
Chicago Dealerships Can Increase Customer Satisfaction & Improve Communications With TEXT2DRIVE™
TEXT2DRIVE™ is a text messaging platform developed specifically for the unique needs of auto dealerships. It is the only full-featured text platform that optimizes communications both within the auto dealership and, most importantly, with customers to greatly improve their experience and, ultimately, improve efficiency and profitability.
Truly an industry game changer, TEXT2DRIVE™ ensures full legal compliance with all federal and cellular provider regulations regarding text message marketing laws. Which is why auto dealers, service directors and parts managers in Chicago, IL and across the United States, Mexico, Puerto Rico and Canada rely on us every day.
WATCH TEXT2DRIVE™ FEATURES OVERVIEW IN ACTION
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94% of Consumers Prefer Auto Dealers That Can Text Message
Key Text Messaging Features
- Eliminate the risk of fines with full legal compliance
- Two-way text communications
- Unlimited users and unlimited texting with no hidden usage costs
- Protection of personal privacy
- High response rate courtesy of service reminders
- Individuals and departments can communicate with text messaging and group chat capabilities
- Eliminate telephone tag and unanswered voicemails
- DMS certified & integrated
- No need for manual text entry thanks to standard templates
- Single, central source for all dealership communications
- Compatible with any computer or device
- Website integration
- Cloud-based, real-time
- Improved mobility due to the ability to text message onsite or offsite
- Security
Streamline Service Department
- Status updates are lightning fast
- Eliminate misunderstandings with crystal clear, fast Repair Order (RO) authorizations
- Service completion notification alerts
- Automated CSI surveys
- Accept customer payments via text message
- No more long checkout lines and unwelcome surprises
Close More Sales
- Highest communication open rate
- Make communications 10x faster and protect personal phone numbers
- Potential for 100% increase in sales conversions
- Expanded marketing database
- Intuitive software is easy for anyone to learn
- More time to sell thanks to less time spent struggling to learn technology
- The freedom to move around freely while using the system
Cars And The Chicago Lifestyle
When it comes to cars and cell phones, millennials are ambivalent about one and very much taken with the other. Care to guess which is which?
Maybe millennials aren’t as obsessed with cars the way their parents were. But there’s a reason why the nation’s third-largest city and Midwest cultural mecca hosts an annual car show. Chicago, IL is a car town. According to Crain’s Chicago Business, dealerships are continuing to expand, even as sales are somewhat in decline. How does your auto dealership stand out from the competition? One highly effective way is to provide text messaging services that improve customer satisfaction, promote long-term loyalty and generate new sales opportunities.
Oh, and those millennials? Maybe they don’t love their cars as much as their cell phones, but auto dealer that text—the way millennials prefer to communicate—is the best way to ensure even reluctant car owners are enthused about doing business with you.
Here are some interesting auto industry statistics about Illinois:
- Illinois was ranked 4th in the most automobile registrations in the U.S. in 2017
- The auto industry has created 262,423 jobs in Illinois
- Car sales in Illinois topped $20.15 billion in 2018 according to Auto Alliance
- Even with all the transportation options, the city of Chicago still averages 1 vehicle per household
- There are 750 auto dealers in Chicago, IL alone
TEXT2DRIVE™ Services Your Auto Dealership Needs
Drive More Sales When You Text Message
Here’s why sales managers consider TEXT2DRIVE™ integral to boosting sales and increasing dealership ROI:
- Makes it easier to manage sales staff
- Easy-to-use text messaging eliminates extensive training and time wasted on the continual instruction of older workers who are not technology-proficient
- Easily connect and engage with leads, answer questions and provide vehicle descriptions
- Effortless and quick capability to locate pre-owned cars for "buy-back" programs, search product inventory
- Optimize customer and employee communications
Achieve Smoother Overall Operations When You Text
Here’s why service managers rely on TEXT2DRIVE™ to improve customer satisfaction and service department efficiency:
- Improved CSI scores thanks to better and more accurate communications with customers
- Better management and efficiency of repair schedules reduces downtime from missed appointments and results in higher commissions and overall shop revenues
- No waiting for customers to get back to you; eliminated telephone tag
- Templates eliminate manual keying of messages
- No need to dial or manually enter customer cell numbers
- Automatic routing of the customer to right department or person
- Easy learning curve, quick adoption in use of text messaging
The TEXT2DRIVE™ Difference
Trusted Partner. Proven Performer. Industry Leader.
"Text2Drive is an innovative product and it makes my job so much easier. I’m texting you a big thank you!"
— Andy Pak, Service Advisor, McGrath Lexus of Chicago
New Features
E-Signature Speed CheckOut™
3-step process to approve, pay and authorize invoices.
Vehicle Health Report (VHR)
When the check engine light is activated in a customer’s vehicle, an alert is automatically sent to the dealership.
Upgraded History Profiles
Easy searchability and comprehensive access to customer profiles and vehicle search history.
Calendar Invite
Send a click-able invite for customers to save service dates to their mobile phones.
Click-to-Call
Call customers without sharing your personal cell phone number and record/archive conversations.
Group Chat
Communicate with a group of employees, individual departments or the entire dealership.
TEXT2DRIVE™ Mobile App
Communicate with customers securely and legally using our Mobile App, an extension of the communication platform.
Video Capabilities
Use our Mobile App to send customers photographs of car repairs and videos of any issues that arise.
Online Payments and Invoicing
Text invoices and receive payments. With E-Signature, customers can sign their invoice electronically right from their phone.
Tablet Text Communications Interface
Brings full desktop functionalities to iPad, Android, Surface tablets.
Drive Your Chicago Dealership’s Sales Department
Lead Generation
Get connected with shoppers; text response (with video) to customer inquiries containing stock numbers.
Sales Interactivity
Interactive vehicle search and text communication of vehicle information.
Service to Sales Mining
Easily locate pre-owned cars using the year, make and model of desired vehicles that enter your service bay.
Business Development Center eMarketing Functionality
Optimizes customer communications with full-featured text messaging sales and service software.
Drive Your Chicago Dealership’s Service Department
Automated Text Messaging
Puts service department on cruise control with automatic routing of who receives a message, which type of message is sent and when.
Automated Workflows
Quickly connect to customers, automated management of customer service and vehicle maintenance from point of purchase up to an including the purchase of a replacement or additional vehicle.
Automated Service Reminders
Higher response rates to text service reminders (even without offering discounts/coupons) improve dealer ROI.
Text Recall
Text recall notices fast and efficiently to ensure your customers are driving safely. We gather the data from your dealer’s database and you set your preferences.
Drive Your Chicago Dealership’s Marketing Department
Website Interactivity
Engage customers in real-time from your dynamic website, TEXTconnect with any employee, download coupons, get vehicle information, conduct live chats, schedule appointments, archive all communications.
Simplicity
Easy-to-use and powerful Dashboard Interface, templated text messages ensure easy and error-free communications, multi-messaging capabilities save time and effort.
Mobility
Connect to customers via secure text messages that are legally compliant to their mobile devices.
Compliance
Enjoy "legal peace of mind" that all customer text messages and associated programs are fully legally compliant.
Reporting and Analytics
All inbound and outbound text messaging recorded and securely archived; the database can generate a range of customized reports to better understand consumer behavior and needs.
What Major Manufacturers & Our Customers Are Saying About TEXT2DRIVE™
Rick Stubbs Talks About His Experience With TEXT2DRIVE
"The ability to send out recall notifications has netted us about an additional $48,000 a month in warranty revenue."
Text Marketing Software For Car Dealerships That WORKS!
"It’s going really well for us. It allows us to communicate with our customers more effectively in a fashion they prefer."
What Rick Walters Thinks Of TEXT2DRIVE
"I do not embrace technology in any way… but it has made my job a lot easier and customers are just elated."