How To Make Your Service Appointments Contact-Free

Posted on April 21, 2020 by Text2Drive in automated appointment reminders, automation feature, contact-free, Coronavirus, COVID-19, curbside pickup and drop off, disinfect all vehicles before and after, FraudProtect feature, Service Advisor, service appointments, service department, social distancing, speed checkout feature, white glove service

Reducing in-person contact, or even eliminating it entirely, is no longer a luxury. In the Coronavirus era where social distancing has become the new norm, giving your service customers the option of contact-free appointments has become mandatory.

Surefire Tactics Dealerships Can Use To Improve Customer Retention

Posted on June 26, 2019 by Text2Drive in automated service reminders, benefits of repeat customers, customer communication, customer retention, Customer Satisfaction, customer service, dealerships, service appointments, service department, text communications, text message, text messaging

Dealerships are missing out on as much as $99 billion in annual service revenue due to lack of customer retention. Only about 30% of consumers take their vehicles to dealerships for repairs, while about 50% of consumers get repairs done at independent repair outlets, tire stores and quick-lube shops. The remaining 20% use the services […]

Prevent OEM Repair Schedule Changes From Slowing Down Your Profits

Posted on March 6, 2019 by Text2Drive in alter repair schedule, automated alerts, automated service reminders, automation, automation feature, oem, oem changes, repair schedule, repair schedule changes, service appointments, service department, service reminders, text communications, text message, text messaging, texting, true automation

In a perfect world, original equipment manufacturers (OEMs) and customers would never change the maintenance schedule on their vehicles. However, as you are well aware, this is not the case. And when the OEM alters their schedules for newer vehicles and technology, or customers change their appointment because they’re too busy, keeping up with it can quickly turn into […]