improve CSI scores Archives - Text2Drive

Open Lines Of Communication With Customers To Increase Revenue & CSI

Clear communication is vital to the success of any business – and for automotive dealerships, it is the very lifeblood. Keeping customers informed about their repairs, eliciting responses from them when their vehicle is due for repair and keeping records of conversation are all critical indicators of success.  This might sound like a tall order […]

Digital Customer Service Experience Impacts CSI Scores

When it comes to communicating with dealerships, these days customers want a hands-on digital customer service experience – but not necessarily in the sense you may think.

How Automotive Industry Leaders Improved Their CSI Scores

They Strongly Suggested A Partnership With Text Messaging Software Companies To Use Their Proven Platforms To Increase CSI Responses, Strengthen Their Brand & Improve Retention

How Hebert’s Town & Country Used TEXT2DRIVE To Improve Their CSI Scores

An Actual Case Study About Hebert’s Town & Country Improved Communication Is A Dealership’s Key To High CSI Scores! TEXT2DRIVE™ is a revolutionary text message marketing and sales tool developed specifically for dealerships. In many ways, it automates and significantly improves communication with your customers.

How Sandberg Volvo Cars Improved Their Dealership CSI Score with TEXT2DRIVE

Recently, Dave Bushnell, Service Manager at Sandberg Volvo Cars in Lynnwood, Washington reported a dramatic increase in their dealership’s CSI (customer service index) score since switching to TEXT2DRIVETM. They came to us looking for the best way to communicate with their customers, but weren’t sure how to close the gap.