service department

TEXT2DRIVETM

SERVICE DEPARTMENT

TEXT2DRIVETM For Your Service & Parts Department

TEXT2DRIVETM was developed to serve the unique needs of your dealership’s Parts & Service Department. Engineered for legal compliance, this text messaging service meets all Federal regulations. That’s why service directors and parts managers across the nation trust and rely on us every day.

WATCH TEXT2DRIVETM SALES & SERVICE FEATURES IN ACTION

simplicity text messaging platform on mobile

Simplicity Is Everything

  • Easy Learning Curve – Adopts to your Department & Staff
  • Texting is the Fastest Form of Communication Period
  • No Waiting for Customers to Get Back to You
  • Instant Approvals on Repair Orders
  • Archives All Text Communication for Easy Future Access
  • No Need Dial or Manually Enter Customer Cell Numbers
  • Effective for External, Internal & Group Chat
  • Powerful Templates Are Designed To Make Texting Easy & Error Free

Happy Customers Translate to Higher CSI Scores

Customers love to communicate via text, seeing photos of needed repairs, receiving status updates and being able to preview their service order prior to vehicle pickup. They can even pay their bill securely via their mobile device to avoid lines at checkout. Customers can also opt-in to receive marketing text messages for coupons and special offers.

Better Customer Communication Leads To Better CSI Scores

WATCH TEXT2DRIVETM ARTIFICIAL INTELLIGENCE IN ACTION

Automated Text Messaging Service

  • Artificial Intelligence in Automated Text Messaging Controls Who Receives Message, Which Messages Are Sent, & When They Are Sent
  • Automated Text Messaging Has the Ability to Automatically Route Customer Responses to The Right Department Or Person
  • Put Your Service & Parts Department On Cruise Control with Our Automated Artificial Intelligence Text Messaging
  • AI Saves Auto Dealerships 100’s of Hours of Employee Time
  • AI Is Always on Duty & Always Has a Great Attitude

Powerful Targeted Automation & Service/Parts Workflow Interface

  • Service Reminders automation-tab-servicereminders
  • Dealership Welcome Message At Vehicle Check-In automation-tab-auto-dealership
  • Service Department Introduction automation-tab-service-department
  • First Service Notifications & Reminders automation-tab-first
  • Appointment Reminders automation-tab-appointment
  • CSI Notifications automation-tab-csi
  • Service & Sales Thank You Messages automation-tab-service
  • Authorizations
  • Status Updates
  • Repair Order Invoices
  • Parts-Are-In Notifications
  • Daily Appointment Interface
  • Repair Orders Interface interface-tab-repairorders
  • Parts Interface interface-tab-parts
  • Declined Services Interface interface-tab-declined
  • Speed CheckOutTM Mobile Bill Payment Interface interface-tab-speedcheck

Automated Service Reminders Generate Huge Profits

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Response rates are unequaled by direct mail, email campaigns and phone reminders. Results shown are from actual dealerships who use TEXT2DRIVE'S automation software without even offering discounts or coupons.*

Powerful Customer-to-Dealer Interactive Text Features

CLICK ANY CALL-TO-ACTION TO SEE HOW CUSTOMERS INTERACT WITH YOUR WEBSITE

1 TEXTConnect®

Customers click on the photo of any employee to connect directly to that person via text messaging.

  • Engage Easily with Customers
  • Get Real-Time SMS Alerts
  • Customers Can Find the Right Person Faster
interactive website features for text connect

TEXTconnect button

2 Text Offers

Consumers do not want to print coupons or offers from a dealer’s website. With a simple click, offers or coupons are delivered via text message to a customer’s phone in seconds.

  • Every Interaction is Archived Permanently
  • Easily Accessible in the Auto Dealer Interface
  • Quickly Analyze Real-Time Reports
  • Double Opt-In
interactive website features for text message coupons

Text Me Coupon button

Text Me Offer button

3 Text Info

Consumers do not want to print screens from a dealer’s website or constantly login to view their saved vehicles. With a simple click, info is delivered via text message to a customer’s phone in seconds.

  • Permanently Archive Every Interaction
  • Easily Accessible in the Dealer Interface
  • Analyze Real-Time Reports Quickly
  • Double Opt-In Legal Compliant
interactive website features for texting info and photos

Text Me Info button

4 Live Chat

Auto Dealers have the ability to place Live Chat interactivity on any or all pages of their website. Also, control the days & times, disabling it when staff is not available to respond.

  • Interact Easily with Customers
  • Get Real-Time Notifications
  • Track & Analyze Conversations
interactive website features for live chat

LIVE Chat button

5 Schedule Appointments

Customers press the “Text to Schedule Appointment” button and instantly text with any auto dealer department. No need to enter VIN numbers or other unnecessary information.

  • Strong Call-To-Action
  • Use Multiple Buttons for Multi-Location Finder
  • Great for New Purchases & Service Center
interactive website features for auto dealerships

Text Service Reminder button

Text Appointment button

Text to Schedule Appointment button

WATCH TEXT2DRIVETM MOBILITY IN ACTION

Mobility

TEXT2DRIVETM Text Messaging Service Reaches Customers When You Want, Wherever You Are

  • Works on ALL Smartphones & Tablets; iPhone or Android
  • Don’t Have to Be Chained to A Desk To Use Our Mobile Text Messaging Software
  • Never Displays Personal Phone Number on Customers Device
  • Pre-Written Templates & Responses
  • Internal, External or Group Chat
  • Easy to Text Photos Of Service Issues To A Customer

Speed CheckOutTM - Mobile Bill Payment

Move Into The Express Lane With Our Text To Pay Service
Expedite and streamline your checkout process with our secure mobile bill payment solution, all done through text messaging.

  • Pay Bill Online in Minutes
  • Works Seamlessly With DMS
  • Get Paid Faster. Text Invoices & Receipts to Customer
  • Don’t Need to Change Merchant Services Provider
  • Decreased Lines & Wait Times – Self Cashier Customers for Expedited Checkout
  • No Surprises at Checkout – Service Advisor Answer Questions Before They Pickup Vehicle
  • No Re-Keying Payment Information or Faxing

WATCH TEXT2DRIVETM SPEED CHECKOUTTM IN ACTION

WATCH TEXT2DRIVETM OPT-INALTM IN ACTION

OPT-INalTM Marketing Kiosk

Grow Your Text Marketing Database & Increase Your Profitability
Tap into a broader mobile audience and increase service appointments and brand loyalty via this customer OPT-INalTM portal from TEXT2DRIVETM.

  • Marketing Kiosks Improve Service Department ROI
  • Grow Your Marketing Database with Customer OPT-INS
  • 30-40% Dramatically Higher Response Rate
  • Increase Brand Loyalty
  • Ability To Target Offer To Customer Profile
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Copyright 2017 TEXT2DRIVE, LLC | Proudly Made in the U.S.A. | Leading Text Marketing & Sales Software for Auto Dealerships.