5 Tips To Improve Your Dealer CSI Score
By now, most everyone reading this post surely knows exactly what a dealer CSI score is. You also probably know just how crucial it is to achieve and maintain a high score. Having a high CSI score shows customers that your dealership/service facility puts a lot of effort into great customer service. It also helps to differentiate you from the competition. In such a competitive market, it has never been more important to stand out from the crowd, and a good CSI score can help you do just that. Not to mention boost profits!
Follow These Important Tips To Improve Your Dealer CSI Score Starting Today!
To get you on your way towards improving that dealer CSI score, we’ve come up with five essential tips that will help make your business a cut above the rest.
1.) Get your staff on-board
The key to good customer service is simple: a good, highly trained staff. These are the people who are going to be dealing directly with your customer. Adequate customer service training can help improve their skills, but can also get them motivated. A staff that wants to provide excellent customer service and achieve a higher CSI score will always work harder than one that doesn’t. For more in-depth and helpful tips on getting your entire staff on board with improving CSI scores, checkout this article.
2.) Think from the customer’s perspective
In order to better understand what your customers want, it’s important to try and think like them. When deciding how to deal with a customer, think to yourself, “How would I like this situation handled if I were them?” It all goes back to the age old rule: treat others how you would like to be treated.
3.) Make everything easy for your customers
By everything, we mean EVERYTHING. A difficult payment process, unclear communication, and slow service are all sure to turn a customer off. By simplifying everything for them, making processes more efficient and offering clear communication, you keep them happy and also help ensure that they’ll become a return customer. Not to mention an advocate, passing out referrals to your dealership.
4.) Adjust your approach when needed
Not every customer is the same, and what works for one may not work for the other. Always pay careful attention to their personal needs, and adjust your service accordingly. Plus, don’t take everything personal. Try to learn from each situation and adapt.
5.) Show gratitude
At the end of the day, your customers are what keeps your dealership thriving. This is why it’s important to always make sure they are aware that you’re sincerely thankful for their business. People like to feel appreciated, and if your customers don’t feel appreciated by your and your staff, they may just take their business somewhere else. Also, you don’t want people saying negative things about your business and posting bad reviews. It will affect your revenue over a long period of time.
Tip #6 – The Secret Sauce
Text2Drive will drive your dealer CSI scores and profits further & faster while being 100% legal compliant. We are based out of Littleton, CO with offices all over the U.S. including Chicago, IL. T2D prides ourselves in saying our car dealership text message marketing & sales software is made in the USA. Contact us today to book an interactive demo and become apart of the secret.
If you enjoyed this article, you may want to checkout Get Your CSI Score Above the National Average, How to Benchmark & Calculate CSI Scores, and How Volvo Improved Their CSI Score with Text2Drive.